SUAC Scoutbook FAQ and Resources Table of Contents

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  • Replies (76)
  • National Capital Area Council Image
    Cubmaster
    Trained Strip
    5 months ago
    Nick G.
    I synced Scoutbook but have about 5 transfer scouts whom I cannot sync. The error message states "The BSA # already exists under another user account in Scoutbook. Please check the number or try to remove the # from the other account first." What do I do?
    Thanks
    Nick
    Pending Approval
  • Northern Star Council Image
    Assistant Scoutmaster
    Trained Strip
    5 months ago
    Ed D.
    Nick,

    First, check with the parents and previous unit to see if they have Scoutbook accounts already. If they do, follow the instructions in 03G(a) -- Managing Memberships - Adding-Removing and Moving Scouts Between Units-Dens-Patrols (PDF) to transfer the accounts to your unit. If not, send an e-mail to scoutbook.support@scouting.org with the Scout's name, BSA#, your unit and council.
    Pending Approval
  • Potawatomi Area Council Image
    Chartered Organization Representative
    Trained Strip
    5 months ago
    Rick B.
    Send an e-mail to scoutbook.support@scouting.org Give the Scouts name, The Council, Unit, and BSA ID#, for each scout. Member Care can resolve this. They are currently running a few days out at this point, and respond to issues in the order they are received, so do not expect a resolution right away. In the mean time go to each of the five's Membership and uncheck the Approved. Then run Sync. Then go back in and re-approve. When you get the BSA ID#'s resolved from Member Care you can individually sync each of the five scouts accounts from their main page.
    Pending Approval
  • Middle Tennessee Council Image
    5 months ago
    Zoe S.
    Ed,
    Thank you so much! That was super easy. I've got him synced now. :)
    Pending Approval
  • Circle Ten Council Image
    Crew Advisor
    Trained Strip
    5 months ago
    Joseph T.
    Where is the advancement (awards) for Venturing? All I see is Boy Scouts.
    Pending Approval
  • Washington Crossing Council Image
    Committee Advancement Coordinator
    Trained Strip
    5 months ago
    Stephen H.
    They would be in awards from within the venture crew then scout
    Pending Approval
  • Northeast Georgia Council Image
    Cubmaster
    Trained Strip
    5 months ago
    Jim H.
    On Adult Leaders, what is the difference between Trained and Trained & Verified and how do I update this in Scoutbook?
    updated 5 months ago
    Pending Approval
  • Washington Crossing Council Image
    Committee Advancement Coordinator
    Trained Strip
    5 months ago
    Stephen H.
    Jim - go to the unit page then reports then trained leaders at the bottom of the page click scoutnet training sync
    Pending Approval
  • Central North Carolina Council Image
    Assistant Scoutmaster
    Trained Strip
    4 months ago
    Dave M.
    When will these topics be updated and released?
    14A -- How Does My Council Get a Council Scoutbook Administrator?
    14B -- What is a "Connected Council"?

    Our council is not connected and we have a new Council Advancement Chair who does not have any information on getting started.
    Pending Approval
  • Grand Canyon Council Image
    Committee Member
    Trained Strip
    4 months ago
    Bill N.
    Dave,
    Good questions, we will try to have those updated in the next couple of weeks.
    In the mean time, have your council advancement chairman send me their contact information and a good time to call
    send it to: suacinformation@gmail.com
    Pending Approval
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